Shipping policy

Last Updated: June 12, 2026

Thank you for shopping at TranqRise! We are dedicated to bringing you a curated experience with reliable service. Below are the terms and conditions that constitute our Shipping Policy.

1. Processing Times

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification email containing your tracking details once your package has been handed over to our shipping carriers.

2. Shipping Rates & Delivery Estimates

We are proud to offer targeted, premium delivery services across our core communities. We currently offer Free Insured Shipping to the following destinations:

  • Shipping Zone: Australia & The United States

  • Cost: FREE

  • Estimated Delivery Time: 7–14 business days

📢 Please Note: Delivery times are estimates provided by our carriers and are counted from the actual dispatch date, not the order placement date. Occasional delays can happen due to high volume, customs processing, or regional postal delays.

3. Excluded Shipping Destinations

Due to international shipping restrictions, strict local customs regulations, or regional fulfillment limitations, we currently do not offer shipping to the following destinations:

  • All European Union (EU) Countries (including France, Germany, Italy, Spain, Ireland, Netherlands, etc.)

  • The Middle East & Central Asia (including UAE, Saudi Arabia, Qatar, Pakistan, etc.)

  • All of South America & Central America (including Brazil, Mexico, etc.)

  • All of Africa (including South Africa, Nigeria, etc.)

  • Select Asian Markets: India, Indonesia, Vietnam, and Mainland China.

  • Active Conflict Zones: Russia, Ukraine, Belarus.

If you attempt to check out from an excluded country, our system will notify you that shipping is unavailable to your location. We apologize for any inconvenience.

4. How Do I Check My Order Status?

When your order has shipped, you will automatically receive an email notification from us containing a tracking number. Please allow up to 48 hours for the tracking information to update and display active data on the carrier's portal.

If you have not received your delivery within 20 business days of receiving your shipping confirmation email, please reach out to us at support@tranqrise.com with your name and order number, and our support team will trace it immediately.

5. Customs, Duties, and Taxes

TranqRise is not responsible for any customs clearance fees, import duties, or local taxes applied to your package upon arrival in your destination country. All fees imposed during or after shipping are the sole responsibility of the customer.

6. Damaged or Lost Packages

Your order is shipped with premium transit insurance. If you receive your order damaged, or if the tracking status confirms the package is officially lost in transit, please take photos of the packaging/damaged item immediately and email us at support@tranqrise.com. We will evaluate the issue and arrange a complimentary replacement for you right away.